Frequently Asked Questions
Where Is My Order?
Where Is My Order?
No worries! You can check the status of your order anytime on our Track My Order page.
How Long Does Delivery Take?
How Long Does Delivery Take?
The average delivery time is 7 to 12 business days, depending on your country and order volume.
Our team ships orders within 24 to 48 business hours.
Please allow this time before contacting us.
You can track your order anytime on our Track My Order page.
The Product Doesn't Fit. Can I Return It?
The Product Doesn't Fit. Can I Return It?
Yes, you have 30 days from the date you receive your order to return the item and exchange it for a different size.
I Haven’t Received My Order After 10 Days. What Should I Do?
I Haven’t Received My Order After 10 Days. What Should I Do?
- Check your tracking link (it is often updated by the shipping carrier).
- Check whether a delivery notice was left or if your package has been taken to a pickup point.
- If you still haven't received your order after 14 business days, please contact us with your order number.
I Entered the Wrong Shipping Address. What Should I Do?
I Entered the Wrong Shipping Address. What Should I Do?
Please contact us immediately.
If your order hasn't been shipped yet, we can update your shipping address.
If your order has already been shipped, we'll need to wait for the package to be returned before considering reshipment.